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Terms & Policies

Welcome to IDH Performance & Tuning. We are committed to providing high-quality automotive services and maintaining a transparent relationship with our customers. By using our services or visiting our facility, you agree to the following terms and policies.

Service Terms

  • Appointments: All performance tuning and service work must be scheduled in advance. Walk-ins are welcome for consultations but may not be accommodated for immediate service.

  • Vehicle Condition: Customers are responsible for ensuring that their vehicle is in proper mechanical condition prior to tuning or modification. IDH reserves the right to refuse service if a vehicle is deemed unsafe or unsuitable for the requested work.

  • Parts and Labor: All parts installed by IDH are new (unless otherwise specified) and pricing includes professional labor. Custom or third-party parts must be pre-approved before installation.

  • Deposits: A non-refundable deposit may be required for special-order parts or custom fabrication services.

Payment Policy

  • Accepted Methods: We accept cash, credit/debit cards, and approved financing options.

  • Full Payment: Payment is due in full upon completion of services unless otherwise agreed in writing.

  • Late Fees: Vehicles left at the shop more than 3 days after service completion without prior arrangement may be subject to storage fees.

Performance and Tuning Disclaimer

  • Results May Vary: Every vehicle responds differently to tuning. While we strive for optimal gains, IDH does not guarantee specific horsepower, torque, or performance numbers.

  • Off-Road Use Only: Certain modifications and tunes may not be legal for on-road use. It is the customer’s responsibility to comply with local, state, and federal laws.

  • Warranty Limitations: Performance modifications may void manufacturer warranties. IDH is not liable for manufacturer warranty claims, nor responsible for damage caused by misuse or pre-existing conditions.

Warranty Policy

  • Labor Warranty: We offer a [30-90]-day warranty on our labor for workmanship defects. This does not cover normal wear, racing damage, or client-installed parts.

  • Parts Warranty: Parts may carry manufacturer warranties. Warranty claims must be submitted with original invoices and are subject to the terms of the part supplier.

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Privacy Policy

  • Personal Information: We collect only the information necessary to provide services (e.g., name, contact, vehicle details). Your information is never sold or shared with third parties except as required to complete your service.

  • Security: We take reasonable steps to protect your personal data, both online and in-shop.

Customer Responsibilities

  • Accuracy: Provide complete and accurate information about your vehicle and service needs.

  • Communication: Keep in contact regarding your vehicle status and respond promptly to inquiries.

  • Conduct: We maintain a respectful and professional environment. Aggressive or inappropriate behavior may result in denied service.

Changes to Terms

We reserve the right to update or change these terms at any time. Customers will be notified of significant changes via email or in-shop signage.

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